SnoreSpotHelp
Help & Support
Questions about your recordings, analysis, privacy or permanent unlock? Start here or contact us directly.
English
How do I start recording?
Place your phone on a stable, ventilated surface near the bed with the microphone unobstructed, then start a recording in SnoreSpot and allow microphone access. Recording continues after you lock the screen or switch apps; return to the app to finish and save it. Android shows an ongoing recording notification with a Stop action. Keep your phone charged and allow enough free storage for the night.
Why is the bear still preparing my report?
On supported iPhone and Android devices, SnoreSpot analyzes audio locally in segments while recording, including when the screen is locked. Ending the recording normally only needs to finish the last segment and save the report. If recording or analysis was interrupted, some saved segments may still need analysis; keep the app open while they finish. Pausing analysis keeps your recording so you can resume from the saved night. Completion time depends on the phone and any unfinished audio.
How do I review possible snoring?
Open a saved night and review its report, or continue unfinished local analysis on a supported phone. Keep the app open while saved recordings are being analyzed. Listen to possible sound clips and confirm or correct labels yourself. Detection may be wrong; finding no clips does not prove there was no snoring. SnoreSpot is not a medical device and cannot diagnose, treat, cure or prevent illness. Ask a qualified healthcare professional about medical symptoms, diagnosis or treatment.
What is free, and what does the permanent unlock add?
When purchasing is enabled, three different nights with successfully completed analysis are free. Reanalyzing the same night, cancelling or an unsuccessful analysis does not use another night. A single non-consumable in-app purchase unlocks analysis of additional nights, without a subscription. Existing recordings and results remain viewable. The App Store or Google Play shows the price for your region.
How do I restore a purchase?
Use Restore Purchases on the unlock screen while signed in to the store account that made the purchase: your Apple Account on iPhone, or your Google Play account on Android. The relevant store must be available while restoring. Purchases do not transfer between the App Store and Google Play, and Family Sharing is not offered for this unlock.
Where is my data, and how can I delete it?
Your recordings and journal stay in the app's local storage; SnoreSpot does not automatically upload them. Delete a recording in the app to remove its local audio. Uninstalling may remove local data. Exports, recipient apps and device backups are managed separately. Read the Privacy Policy for details.
Contact
Email info@snorespot.app. Include your phone model, operating system and app version, and a brief description of the issue. Please do not send a recording unless it is necessary and you have checked it for other people's voices.
简体中文
如何开始录音？
将手机放在床边稳定、通风的位置，确保麦克风无遮挡，然后在 SnoreSpot 中主动开始录音并授予麦克风权限。锁屏或切换应用后录音仍会继续；返回应用结束并保存。Android 会显示带有“停止”操作的持续录音通知。整夜录音前，请确保手机电量和可用存储空间充足。
为什么小熊还在整理报告？
在受支持的 iPhone 和 Android 设备上，SnoreSpot 会在录音期间分段完成本机分析，锁屏时也会继续。结束录音后通常只需完成最后一段并保存报告。如果录音或分析曾中断，部分已保存片段可能仍需补算，请保持应用打开直至完成。暂停分析不会删除录音，可以从已保存的夜晚继续；完成时间取决于手机和剩余音频。
如何回听疑似鼾声？
打开已保存的夜晚查看报告，或在受支持的手机上继续未完成的本机分析。对已保存录音补算时，请保持应用打开。回听疑似片段，并自行确认或纠正标签。识别可能出错；未找到片段也不代表没有鼾声。SnoreSpot 不是医疗器械，不能诊断、治疗、治愈或预防疾病；如有医疗症状、诊断或治疗问题，请咨询合格医疗专业人员。
免费额度和永久解锁是什么？
购买功能开启后，三个不同夜晚的成功分析免费。同一夜晚重跑、取消或分析失败不会消耗新的免费夜晚。一次性非消耗型内购可永久解锁更多夜晚的分析，没有订阅。已有录音和结果仍可查看。价格以你所在地区的 App Store 或 Google Play 为准。
如何恢复购买？
在解锁页面使用“恢复购买”，并确保登录购买时使用的商店账号：iPhone 使用 Apple 账号，Android 使用 Google Play 账号；恢复时需能访问相应商店。App Store 和 Google Play 之间不互通购买权益；此解锁不提供家庭共享。
数据保存在哪里，如何删除？
录音和日记保存在应用本地，SnoreSpot 不会自动上传。在应用中删除录音可移除其本地音频。卸载可能移除本地数据；已导出的副本、接收应用和设备备份需分别管理。详见隐私说明。
联系我们
邮件：info@snorespot.app。请说明手机型号、操作系统和应用版本，以及遇到的问题。非必要请勿发送录音；如需发送，请先检查是否包含他人声音。